There is no doubt that the current coronavirus outbreak has had an impact on all of us and we wanted to let you know how we are responding to this situation as a business and supporting our clients during this challenging time.

 

As a fully digital and agile company, we are perfectly set up for these types of scenarios. Even though our team are working completely remotely at this time, we are no strangers to this type of working environment. Our entire team are well equipped with all the necessary tools to maintain a smoothly running service for all our customers with minimal delays. “Online meetings” and discussions are somewhat the norm for us – even more so now.

 

Client support

 

Any member of our client success team is available via live chat, WhatsApp, email or phone during our usual office hours from 9am to 6pm Monday to Friday (excluding public holidays). Our out-of-hours assistance line will continue to operate outside of these hours.

 

How else can we help?

 

Many of our clients are making the most of any “down time” to address all those things they’ve been wanting to do to streamline their business and gain more customers. Get in touch if you have any questions about how we can help you broaden your business and improve your current systems.

 

IT solutions for your business

 

In this section, we share some ideas that are helping our clients during the current period.

 

Digital Marketing

 

Now is the time to start thinking about your marketing plan and how to take the best opportunities as we all emerge from the pandemic.

 

Mobile Apps

 

Engage online with your own business mobile app. Deliver your business solutions more seamlessly to more customers through the App Store. These can be anything from product enquiry through to order taking, delivery and customer support services.

 

Social Media

 

Broaden your market place by reaching more customers through social media. With more people coming onto social media every day, increases the opportunity to reach out and engage with new clients and businesses.

 

Artificial Intelligence and Data Analytics

 

Is there something you can do with the loads of historical customer data and market intelligence collected over the years? Of course, Yoke IT can scope out an AI program to reach more customers, up sell, cross sell, improve service delivery or optimise equipment maintenance cycles. All with proven AI algorithms and data analytic techniques.

 

Did you know

 

We are entirely Australian owned and operated. Our team are based in Australia so that we can react to your needs securely and in real time.

 

Worried about your cashflow?

 

Do you have an idea for an App?  Need a bespoke CRM, or need to integrate your marketing and back office systems?  Don’t let that hold you back. Speak to us about options.

 

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